Customer Service / Online Sales

Basic Function: Responsible for supporting the company’s sales goals by providing prompt, courteous and responsive customer assistance to our online customers; displaying extensive knowledge of the product catalog; and demonstrating a sales-oriented approach in all customer service interactions. Prompt and courteous responses to phone and email messages. Assist the sales with telephone orders and processing and verification of shipments.



  • Maintain good customer service relationships to achieve maximum sales.
  • Apply knowledge of company products to efficiently process orders and customer information.
  • Process orders accurately and contact customers to correct any discrepancies and/or suggest
  • alternate or additional items.
  • Look for sales opportunities within our return customer set/help implement loyalty or reward program.
  • Assist with front desk administrative tasks.
  • Assist with wholesale order taking and data management.
  • Provide feedback on “best sellers” and other sales trends to insure timely replenishment of inventory.
  • Follow through on orders shipped to ensure customer satisfaction and resolve issues on any outstanding items.
  • Respond to inquiries and complaints utilizing the utmost tact and diplomacy with the goal of preserving good customer relations.
  • Issue Return authorization and follow up, including contacting customers and maintaining files updated and organized. Analyze reasons and provide information to upper management.
  • Maintain confidentiality of both customer and company information.



·        Computer proficiency
·        Shopify knowledge a plus
·        Detail oriented
·        Communication oral and written
·        Flexible, cooperative and proactive
·        Use of diplomacy and good ethics
·        Able to work independently in a team-oriented environment


      1. Upload Cover letter and Resume HERE

      2. Fill in online application HERE