Refund policy

John Medeiros is committed to producing quality, handcrafted jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will accept items for exchange or refund.
Products purchased on JohnMedeiros.com cannot be exchanged or returned in retail stores. Items will only be exchanged or refunded through the John Medeiros Jewelry Collections Company.

Our Exchange Policy
Customer has 10 days to exchange the purchase from the date of signed receipt. The items must be in original packaging, with all tags still intact on the jewelry, packing slip, and boxes; must be authentic “JohnMedeiros.com” tags. Please do not send jewelry back that you purchased at a Retail Store, it will be returned back to you.

Our Refund Policy
Customer has 30 days to return the purchase for refund from the date of signed receipt. Please note that there is a 10% restocking fee on all returns. The items must be in original packaging, with all tags still intact on the jewelry, packing slip, and boxes; must be authentic “JohnMedeiros.com” tags. Please do not send jewelry back that you purchased at a Retail Store, it will be returned back to you.

If you wish to exchange or return your purchase please call Customer Care at 1-800-491-2944.