SHIPPING
Shipping is sent via FedEx or USPS. Signature is required for delivery. Shipment speed depends on customer selection. FedEx 2Day, FedEx Overnight. Priority Express Shipping is 1-2 business days from the date of processing the order. Qualified free shipping packages typically take 2-3 business days from the date of processing the order. Orders of in-stock items are processed within 24 hours on weekdays. Weekends and holidays will default to the next available business day for processing. All Orders received after 2:00PM ET will be processed the next business day.
RETURNS & EXCHANGES
John Medeiros is committed to producing quality, handcrafted jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will accept items for exchange or refund.
Exchange Policy
Products purchased on JohnMedeiros.com cannot be exchanged in retail stores. Items will only be exchanged through the John Medeiros Jewelry Collections Company.
Customer has 10 days to exchange the purchase from the date of signed receipt. The items must be in original packaging, with all tags still intact on the jewelry, packing slip, and boxes; must be authentic “JohnMedeiros.com” tags. Please do not send jewelry back that you purchased at a Retail Store, it will be returned back to you.
Refund Policy
Products purchased on JohnMedeiros.com cannot be returned to retail stores. Items will only be accepted for refund through the John Medeiros Jewelry Collections Company.
Customer has 5 days to return the purchase for refund from the date of signed receipt. The items must be in original packaging, with all tags still intact on the jewelry, packing slip, and boxes; must be authentic “JohnMedeiros.com” tags. Please do not send jewelry back that you purchased at a Retail Store, it will be returned back to you.
Online Gift Cards Purchased through www.JohnMedeiros.com are not refundable and cannot be exchanged for cash.
All sales on Retired, Closeout or Sale items are final. No returns.
How to Exchange or Return an Item
- Call Customer Care for a Return Merchandise Authorization (RMA) number at 1-800-491-2944, Monday thru Friday, 9 am - 5:30pm (EST).
- Exchanges or Returns made without an RMA will not be accepted.
- Write the RMA on the outside of the returns box. Send your return via FedEx or UPS Ground and respond to your RMA confirmation e-mail with the shipment date and tracking number.
- If approved for a store credit or refund, your request will be processed in 10 days. Refunds will be credited to the purchasing method of payment.
- For any further queries, please email customercare@johnmedeiros.com
Jewelry Care Instructions
- Wipe clean using only a soft dry cotton cloth to remove all oils and abrasives after wear. Do not use any chemicals or polishing cloth as this will affect your warranty.
- Avoid perfumes, salt and chlorinated water.
- Remove before bathing. Avoid any surface water contacting your jewelry.
- Store your jewelry in the John Medeiros pouch or free of contact with other items.
Quality Assurance Program
John Medeiros Jewelry is not only beautiful, but durable. Each piece goes through a twenty step process during production. We take the weight, mass and shrinkage during casting into consideration to deliver the highest quality product to our collectors. Our Quality Assurance Program is our pledge to deliver lifelong products when handled properly.
Consumer owned merchandise that malfunctions or loses its original appearance due exclusively to manufacturing defects, such as lost stones or defective closures, will be repaired at Tahoe Jewelry's expense.
Lost earrings or other items and/or other circumstances such as normal wear and tear are not determined to be a manufacturing defect and are not eligible.
Step by Step Repairs:
All products must be registered at www.johnmedeiros.com/pages/register to expedite your warranty claims.
JohnMedeiros.com Online Purchases:
If you purchased your jewelry from our official website, please call our Customer Care Team at (800) 491-2944.
John Medeiros Jewelry Purchases made at a Retail Store:
1. Items must be brought into their local John Medeiros Authorized Retailer who may be able to determine if QAP coverage applies or, obtain authorization to return to the company for inspection. Please note this applies to registered jewelry only. Please contact CustomerCare@johnmedeiros.com or
1-800-491-2944. You may leave a message if no one is available to answer your call and will get back to you within 1-2 business days. We will need the following information to expedite your request:
• Item Number
• Explanation of the problem with the item returning
• Retail Store name, Contact person, phone number
2. Following an approved Return Authorization RA# you will be asked to send your John Medeiros piece(s) to our manufacturing headquarters. When received, the piece(s) will go through an evaluation process by our knowledgeable staff in the Repairs Department. Please keep in mind all unauthorized RA’s will be sent back to sender; this policy is to avoid confusion and merchandise being lost during this process. This policy is to better service you and our consumer to ensure proper procedures are taken place. Please do not replace the merchandise for your customer with another item in stock. John Medeiros will not give a credit but we are happy to repair the item.
Please Address Label:
Tahoe Jewelry Inc.
RA# ________________
20 J. Medeiros Way
East Providence, RI 02914
